I'm considering using TeamLook within my development team. Issues get reported to us by email to a specific mailbox, however we don't want to generate a work item for every email (many emails often relate to the same work item). Because of this, one of our team needs to look at each of these emails and decide whether a work item is needed or not. If that person decides to create a work item, I can see how that can be done easily and well using TeamLook. However, once they have created that work item, is there any way that another team member can look at that mailbox in Outlook and tell which emails have had work items created from them?
Ideally, a custom property would get added to the email with the work item id - we could then add a column to the outlook explorer to display the values of that property, and emails with no value would not have had a work item created.
Hi Nick,
Thanks for your submitting your question!
At this point we do not have any connection linking the creation of a work item with an email, except for the fact that the email is attached to the work item by default. This still requires you to open the work item and look at the attachments however.
I can tell you that this has been a very interesting topic of conversation lately for us as we plan our roadmap for future releases. There is a lot that can be done by linking emails, threads, etc. in Outlook with specific Work Items so stay tuned!
Regards,
Brian